Late Appointment
If you are more than 10 minutes late to the start of your appointment, you may be asked to reschedule your appointment and pre-pay for the rescheduled appointment. We try to work with circumstances, but sometimes we can’t make it work with our schedule.
Prepayment/Cancellation
In an effort to accommodate as many pets to be seen as possible and requests for same-day appointments, we require a phone call, email, text, or app cancellation at least 24 hours before your appointment time to notify us that you are unable to keep your scheduled appointment. Upon rescheduling an appointment with less than 24 hours’ notice, we will collect a pre-payment for the exam that will go towards your next appointment. We reserve the right to keep the pre-paid office visit fee or technician exam fee for an appointment without adequate notice (24 hours) in a 365-day window. This pre-payment collection will be taken for every subsequent appointment per scheduled pet. Appointments containing multiple pets are required to pre-pay a minimum of the office visit fee or technician exam fee upon scheduling due to the difficulty in filling multiple time slots in a short time frame. We reserve the right to keep part or all the pre-paid amount for a minimum of one appointment slot up to the maximum amount of appointment slots reserved that we are unable to fill.
Non-Prescription Drug Product Returns
Unopened nonprescription items in their original packaging may be returned for a full refund up to a maximum of 14 days from the date of purchase. Some manufacturers offer a guarantee in which we can issue a refund once the manufacturer approves the guarantee.
Refunds are provided as credit applied to a client’s account, via original tender with credit card use, or in some cases, a check may be issued if over $50.
Items that were accompanied by additional doses must have the extra doses returned or their cost will be deducted from the refund amount.
Prescription Drug Returns
We are not legally permitted to restock prescription medications. Unopened medications with intact tamperproof packaging (i.e. foil wrapper, sealed prepackaged container) may be eligible for returns in most cases when returned up to a maximum of 14 days from the date of purchase. Some manufacturers offer a guarantee in which we can issue a refund once the manufacturer approves the guarantee. We reserve the right to refuse the return of any prescription medication.
Items that were accompanied by additional doses must have the extra doses returned or their cost will be deducted from the refund amount.
If there has been an error in filling a prescription, we may choose to dispose of the prescription and provide you with a replacement or refund. If an item qualifies for a return, it must be within a maximum of 14 days from the date of the purchase.
Refunds are provided as credit applied to a client’s account, via original tender with credit card use, or in some cases, a check may be issued if over $50.
Pet Foods and Prescription Diets
The manufacturers of our prescription pet foods guarantee their products, so if you or your pet are not satisfied with the food for any reason, you may request a refund or a replacement diet.
If you simply wish to return or exchange unopened cans or unopened bags, you may do so if the items are in their original packaging and up to a maximum of 30 days from the date of purchase.
Refunds are provided as credit applied to a client’s account, via original tender with credit card use, or in some cases, a check may be issued if over $50.
Prescription Request Policy
Veterinary medicine is seeing an alarming uptick in improper prescription requests and fraud. Veterinary medications dispensed in our clinic are stored properly and come from a qualified team who can answer your questions and assure you that your animal companion has the proper drug, dosage, and most importantly a safe product. You can request prescriptions and refills by calling or using our AllyDVM PetPage app. Our team will be happy to fill your pet’s prescription so you can pick it up directly from our hospital. Our policy enables you to have prescriptions filled directly through the hospital, through the hospital’s online pharmacy, or have a written prescription prepared for you to deliver to a pharmacy of your choosing. While we work diligently to accommodate requests as soon as possible, we ask you to provide 72 hours’ notice for prescription requests. If utilizing third-party/online sources, we encourage you to plan 7 to 10 days to ensure adequate turn-around time from all parties involved. At the time of the request, we will collect a $10 prescription fee for preparing the written prescription for pickup. Our online pharmacy associated with our clinic will send requests directly through a portal we check daily, so there is no need for a written prescription when utilizing our online pharmacy and therefore no fee is required. If a written prescription is not picked up within 30 days, by law, it is no longer usable and will be shredded. If a prescription is lost, damaged, or has not been picked up by the end of the 30th day of the written date and the prescription is still needed, there will be a $5 fee for re-writing the prescription.
Third-Party Prescription Requests Policy
We respect the right of our clients to get their pet’s medications from the pharmacy of their choice. Unfortunately, there is a high number of requests by online pharmacies that are inappropriate and inaccurate. If you choose to have a prescription filled through another pharmacy, we are happy to prepare a written prescription for a $10 prescription fee to help cover the cost of our staff reviewing your pet’s account to make sure the prescription may be approved and with how many refills, for doctor time to review the notes of staff, to prepare the prescription, and the cost of the prescription pads. Our policy will be to issue you a handwritten prescription for you to pick up within 3 business days of the request. This prescription can then be taken or mailed to the pharmacy of your choice. Each pharmacy will have its own policy on how the written prescriptions are processed. Please check with the pharmacy you plan on using in advance so there won’t be any lapse in medications if they require a handwritten prescription to be mailed. We advise that you keep a copy of the prescription for your records and ensure that you receive the correct medication with the correct dosing instructions.
Additional Information
A Veterinarian-Client-Patient Relationship (VCPR) is required if your pet needs medication, the Veterinary Board stipulates that there must be a valid veterinarian-client-patient relationship. This means that for us to be able to fill any prescriptions, one of our veterinarians needs to have examined your animal within the past twelve (12) months. Some medications require follow-up appointments and/or lab work to help monitor the response and risks associated with the use of the medication.
Third-party online prescriptions are not backed by the manufacturer. Our relationship with the drug manufacturers ensures that the prescription drugs we dispense are safe and trusted. All of the major veterinary drug manufacturers maintain a strict practicing veterinary–only sales policy. These manufacturers have this policy in place because they know that veterinarians and their staff are best suited to discuss the issues relating to safety and efficacy, as well as the side effects and risks that may be associated with your animal companion. We are unsure how some of the retailers and internet pharmacies acquire your pets’ drugs because it is not publicized given that they circumvent the “veterinary-only” sales policies of the drug makers. Many of these companies obtain their products through diversion. Diversion, for most of these cases, involves a way for these companies to obtain the drugs from an unauthorized channel. Most diverted products are purchased from the manufacturer by individuals who resell to an online pharmacy to make a quick profit. Although we recognize that diversion is not necessarily illegal, we do feel it is an unethical method. Diversion eliminates the ability to know exactly how your pet’s medication has been stored or handled and whether it is an effective or even a safe product. Furthermore, products purchased through online pharmacies will null and void any manufacturer guarantees or reimbursement programs due to product failure.
Our desire is for our clients to be informed and aware of their options. We strive to make things as convenient as possible while upholding our medical integrity.
Please visit the link below for more information: https://www.avma.org/prescript...